British Embassy Tanzania Hiring Deputy IT Support Officer

Employment is a dream for many, but often, the Failure to be called for an Interview can be a significant barrier. British Embassy Tanzania is stepping up to hiring Deputy IT Support Officer who wish to pursue their dreams job at British Embassy. Here pickallnews.com, With substantial opportunity available for all qualified applicants, the British Embassy Tanzania is inviting applications to fill mentioned vacant below;

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British Embassy Tanzania

The British Embassy Government is an employer that values diversity and inclusivity. We strengthen our organizational capacity by valuing diversity, advancing equality, and opposing discrimination. Applications from persons of all backgrounds are encouraged and welcomed. Disability, race, color, ethnicity, gender identity, religion, sexual orientation, age, veteran status, or any other legally protected factor are not grounds for discrimination against us. When operational and security requirements permit, we provide flexible work arrangements that are family-friendly.

In addition to reacting to client requests by identifying and fixing issues, the Deputy IT Support Officer (DITSO) is in charge of offering help desk support for all workers’ continuing technological demands. They deal with fundamental networking components and a wide variety of infrastructure items. As a team member, they work on one or more projects at once and offer maintenance and support for client products that range in complexity from moderate to highly complicated.

Responsibilities:

Initial point of contact and ongoing technical assistance for end users;
Responds to IT inquiries from a variety of channels, including email and phone;
Adds call information to the tracking database.
Communicates politely and professionally with clients.
Gives users access to services.
Diagnoses issues by weighing several possibilities.
Creates scripts and checklists to address common issues.
Escalates issues when called for.
Records the status and settlement of issues in the tracking log.
Participates in the creation of service-level objectives and makes actions to reach or surpass goals.
Explains to clients how services are provided.
Promptly follows up to make sure the consumer is satisfied.
Preserves performance indicators.
Drafts, edits, and verifies SOP documentation.
Contains answers to often asked inquiries and solutions to common issues.
Keep a record of every purchase paperwork.

Qualifications:

IT/ITIL v4 Foundation Level Diploma
Furthermore: CCNA,
Connectivity +
Video Conferencing Information
Basic troubleshooting.
Driving aptitude.
Excellent Microsoft Office and Windows 10 experience.
Familiarity with a help desk setting.
Knowledge about telecom and internet service providers.

General Conditions

Kindly fill out the application completely, since the data entered will be utilized for the screening process.
Since modifications cannot be made after submission, please review your application thoroughly before submitting.
There will never be a charge or payment required by the British High Commission to apply for a job.
Local employment law governs the Terms and Conditions of Service for workers hired locally by the British High Commission.
All applicants must have the proper visa or work permit status and be able to work and live in the nation where the position is open.
The British High Commission does not support work permits or visas unless it is customary in the area.