Employment is a dream for many, but often, the Failure to be called for an Interview can be a significant barrier. NMB Bank Tanzania is stepping up to hiring Head; Customer Experience who wish to pursue their dreams job at NMB Bank. Here pickallnews.com, With substantial opportunity available for all qualified applicants, the NMB Bank Tanzania is inviting applications to fill mentioned vacant below;
NMB Bank Tanzania
NMB Bank Plc. (“NMB”) is a full-service commercial bank based in Tanzania. NMB provides a variety of financial services and products to retail customers, farmers, SMEs, businesses, institutions, and the government through its three core business divisions: retail, wholesale, and Treasury.
With a primary focus on process adherence, make sure that retail customers receive a strategic and exceptional customer experience in accordance with established customer journeys. Subsequently, embed customer centricity throughout the network.
Responsibilities:
- Create and execute customer experience initiatives for retail banking in collaboration with other relevant parties.
- To safeguard the bank’s reputation and reduce associated risks and accomplish the bank’s overall aims and objectives, make sure consumers are given accurate information about the bank’s goods and services, that queries are appropriately handled, and that complaints are promptly resolved in accordance with the Financial Consumer Protection Regulation.
- Create, oversee, track, and assess service quality benchmarks that are applied to the whole bank’s network.
- Actively engage in marketing, publicity, and retail product development initiatives while keeping the needs of your customers in mind.
- Determine whatever procedures get in the way of providing excellent customer service, then create plans of action to fix them.
- To maximize customer happiness and foster brand loyalty, cultivate friendly relationships with your consumers by responding to their questions and handling their concerns in a timely manner.
Knowledge and Skills:
- Products and activities of retail banking
- Good knowledge of the Financial Consumer Protection Act
- Skills in project management, change management, and stakeholder management
- Both strategic thought and leadership.
- Excellent communication abilities.
- Outstanding ability to negotiate
- Excellent communication skills; customer profiling
- Writing abilities for reports
- Skills in analysis and problem-solving.
Qualifications:
- A degree in business administration, banking, finance, marketing, or public relations, or an equivalent
- A master’s degree in a relevant discipline will be beneficial.
- Ten years or more in the customer experience field and at least five years in a senior leadership position.
Employers of Equal Opportunity include NMB Bank Plc. We’re dedicated to fostering diversity and attaining gender parity in the workforce.
Applications from female applicants and individuals with disabilities are highly welcomed for this role.
There are no fees associated with the application or hiring process at NMB Bank Plc. In the event that you are contacted by someone requesting payment of a fee, simply ignore it.
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Application Process
The deadline for submitting job applications is 29th May, 2024;
All applications must be submitted through the NMB Bank Recruitment Portal at https://careers.nmbbank.co.tz/nmb_career/career.aspx for any new positions.
Only those who have been shortlisted will be contacted.
