WFP Tanzania Hiring Monitoring Assistant (Help Desk Support)

The World Food Programme (WFP) is at the forefront of the global fight against hunger, working tirelessly to ensure food security and nutrition for those in need. WFP Tanzania is currently hiring a dedicated and skilled Monitoring Assistant (Help Desk Support) to join their team. This crucial job role involves providing technical support and assistance to ensure the smooth functioning of monitoring systems and help desk operations. In this article, pick all news we will detail the responsibilities, qualifications required, and application process for this opportunity. If you are passionate about making a difference and have the skills to support WFP’s mission, this could be the perfect role for you.

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World Food Programme (WFP)

The largest humanitarian organization in the world battling hunger is the United Nations World Food Programme. WFP’s goal is to assist the global community in achieving zero hunger during our lifetimes. WFP works daily to guarantee that no child goes to bed hungry and that the most vulnerable and impoverished people, especially women and children, have access to the nourishing meals they require. The World Food Programme (WFP) does not discriminate on the basis of HIV/AIDS status and has zero tolerance for it.

Information exchange, data collection, case referral, and feedback loop closure in accordance with SOPs are the responsibilities of the Monitoring Assistant-Helpdesk Support, who works under the general direction and control of the CFM Team Leader to facilitate the implementation of a functional CFM.

Responsibilities:

Encourage community empowerment by giving them timely access to information and allowing them to participate in decision-making processes.
By gathering and disseminating information about the immediate needs and priorities of impacted communities within WFP and the humanitarian architecture, you can contribute to the efficient and successful coordination of AAP.
Have or be prepared to obtain professional-level phone handling abilities, exhibiting patience, neutrality, sensitivity, and adherence to data protection and confidentiality guidelines.
In order to troubleshoot any issues pertaining to the technology supporting feedback management, communicate with the IT focal point.
Show that you can pick things up fast, that you can follow instructions, and that you can always act professionally, even under pressure.
Encourage an atmosphere of openness and responsibility by:
putting in place a secure, user-friendly system so impacted communities can submit feedback
Accept complaints, feedback, and requests for information. Log, refer, and close cases and consent status appropriately, precisely, and promptly into the CFM customer relationship management (CRM) tool in accordance with SOPs and the consent given by the CFM User.
Fill out surveys, if asked.
As per the SOPs, refer cases to the appropriate focal point. This entails adhering to protocols for managing delicate cases, as well as promptly addressing claims of fraud and sexual exploitation and abuse (SEA).
Implement performance management guidelines and training. As needed, offer peers assistance.
In all of your dealings with the CFM User, follow WFP’s Guide to Personal Data Protection and Privacy (PDPP) and report any instances where the PDPP has been violated.

Qualifications:

Experience: A minimum of two years of prior experience working in client or customer support roles, preferably gained from an international organization. Work experience in a call center or CFM for the UN or another international organization would be beneficial.
Knowledge & Skills: Superb customer service and communication skills; ability to follow directions; ability to spot data discrepancies and address issues that need attention; tact and courtesy when providing and receiving information to a diverse spectrum of people.
Proven ability to pay close attention to detail, strong IT aptitude (including the capacity to operate on several platforms at once), problem-solving abilities, and the capacity to multitask professionally and under pressure while fulfilling goals in a high-pressure setting. outstanding language skills and time management under minimum supervision.
Applied client services management knowledge and abilities concentrated on resolving issues or problems for clients or customers.
Applied CRM expertise and the ability to multitask in three or more languages simultaneously
Practical understanding of architecture related to development, peacebuilding, and/or humanitarian efforts.