Job Description

Job Description For a Customer Service Manager

Job Description For a Customer Service Manager

The job description for a customer service manager provides a thorough summary of the essential qualifications, obligations, and competencies for this position.

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A customer service representative (CSR) is a person who works for a company to answer incoming calls and emails and help clients with a range of problems.

A customer service representative may be in charge of dealing with consumers directly or they may be in charge of helping others handle this responsibility.

A customer service representative could work in the customer support department or as part of the customer service team of a company.

Job Brief:

We are searching for a Customer care Manager who is eager to provide exceptional customer care and who is seeking a demanding and fulfilling position. In addition to creating and executing plans to raise customer satisfaction, the Customer support Manager will be in charge of supervising and inspiring a group of customer support agents. The ideal applicant will have a track record of success in customer service management, as well as strong leadership and communication abilities.

Customer Service Manager Duties:

  • Hire, onboard, and train staff members, making sure they are aware of the policies, processes, and guidelines of the firm
  • Create and manage efficient systems, processes, and communications for customers.
  • Employees who interact with customers should be supervised and overseen to guarantee their happiness and loyalty.
  • Assess employees’ performance on a regular basis.
  • Show initiative and proactively communicate with management and peers about information.
  • Promote staff growth

Customer Service Manager Responsibilities:

  • Oversee client and corporate accounts, responding to questions about orders, addressing grievances, and finding solutions to issues
  • To raise brand awareness, encourage sales, and cultivate client connections, oversee marketing, advertising, and sales administration initiatives.
  • Create and carry out marketing strategies, such as competitor analysis, product development, and market research.
  • Utilize cold calling, networking, and online research to produce business leads.
  • Establish connections with new customers and haggle over the conditions of the deal.
  • Oversee and uphold the corporate blog, website, and associated social media profiles.
  • Arrange and oversee both internal and external product launches.
  • Make a strategic planning suggestion to the board of directors and CEO.

Requirements And Skills:

  • a bachelor’s degree in a relevant discipline or above
  • two or more years of experience working in a customer-facing role
  • outstanding abilities in providing customer service
  • Extremely driven and capable of multitasking
  • outstanding communication and interpersonal abilities
  • Capacity to operate under pressure and adhere to deadlines

The organization or NGOs takes pride in being an Equal Opportunity Employer. Our goal is to assemble a staff that is inclusive and diverse, reflecting the communities we serve. All individuals are welcome to apply, regardless of age, gender, sexual orientation, gender identity, gender expression, or race, religion, or country of origin. We would especially like to speak with veterans and those with disabilities.

Read also: Jobs Description for Client Services

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